Cancellation Policy - Skyview

At Skyview Smart Solutions, we value your trust and strive to provide the best digital and IT services. However, we understand that circumstances may arise where you need to cancel a service. This Cancellation Policy outlines the terms and conditions for canceling any service with us.

General Cancellation Policy

• Customers may request a cancellation for any ongoing or scheduled service by contacting us by visiting our contact us page.
• Cancellation requests must be made in writing via email or an official request on our platform.
• The eligibility for cancellation and any applicable charges will depend on the service type and the stage of the project at the time of cancellation.

Cancellation of Website, Software, and Mobile App Development Services

• If the cancellation request is made before work has started, a full refund may be applicable (subject to deduction of any processing fees).
• If the project is in progress, a partial refund may be considered based on the work completed. Any costs incurred for project planning, design, or development will be deducted.
• If the project is near completion or completed, cancellation is not allowed, and no refund will be issued.

Cancellation of Digital Marketing & Advertising Services

• Digital marketing services, including SEO, Google Ads, Facebook Ads, and lead generation, involve pre-planned strategies and budget allocations.
• Cancellation requests must be made at least 7 days before the next billing cycle to avoid further charges.
• If cancellation is requested after an ad campaign has been launched, refunds will not be possible for the budget already spent on ads. However, future campaigns may be paused.

Cancellation of Graphic Designing & Branding Services

• If a cancellation request is made before design work begins, a full refund is possible.
• Once design drafts have been shared, only a partial refund may be provided, based on the work completed.
• If the final designs have been delivered, no cancellation or refund is possible.

Cancellation of IoT Development & 3D Hologram Services

• Due to the customized nature of these services, cancellations are not permitted once the project has started.
• If cancellation is necessary, any upfront payments will be non-refundable, as they cover research, hardware, and initial setup costs.

How to Request a Cancellation?

To initiate a cancellation, please provide the following details:

• Your Name & Contact Information
• Service Purchased
• Order/Invoice Number
• Reason for Cancellation

 

Send the request to Email or contact our support team.

Processing Time for Cancellation Requests

• All cancellation requests will be reviewed within 3-5 business days.
• Once approved, we will confirm the cancellation via email and process any applicable refund (as per our Refund Policy).

Exceptions to Cancellation

We do not entertain cancellations in the following cases:

• If the service has been fully delivered or completed.
• If third-party tools, licenses, or advertising budgets have been utilized on behalf of the client.
• If cancellation is requested after the agreed-upon project timeline has ended.

Changes to This Cancellation Policy

Skyview Smart Solutions reserves the right to update or modify this Cancellation Policy at any time. Any changes will be posted on our Website, and continued use of our services implies acceptance of the updated policy.

Need Assistance?

For any inquiries regarding this policy, please visit our Contact Us page.