Refund Policy - Skyview

At Skyview Smart Solutions, we are committed to delivering high-quality digital services tailored to your business needs. However, we understand that unforeseen situations may arise, requiring a refund. This policy outlines the conditions under which refunds may be considered and the procedure for requesting one.

General Refund Terms

• Refund requests must be made in writing via email at info@skyviewads.com or through our official support channels.
• Refund eligibility is determined based on the type of service purchased and the stage of project completion.
• Certain services, such as custom digital marketing campaigns, software development milestones, and third-party tool subscriptions, are non-refundable.
• Approved refunds will be processed within 7-14 business days via the original payment method.

Refund Eligibility for Our Services

A. Website, Software, and Mobile App Development Services

• Full Refund: If cancellation is requested before the project begins.
• Partial Refund: If work has started but is not yet completed (deductions will be based on completed work).
• No Refund: If the project is fully completed and delivered as per the agreed specifications.

B. Digital Marketing & Advertising Services

• Full Refund: If the cancellation request is made before campaign execution.
• Partial Refund: If work has started, but campaigns are not fully launched (deductions apply for ad budget used and strategy planning).
• No Refund: If the campaign is live, ad spend has been utilized, or services like SEO, content creation, or social media marketing have been executed.

C. Graphic Designing & Branding Services

• Full Refund: If no work has started.
• Partial Refund: If initial design drafts have been shared (excluding design costs).
• No Refund: If final designs have been delivered or client-approved revisions have been completed.

D. IoT Development & 3D Hologram Services

• Due to the highly customized nature of IoT and 3D hologram projects, refunds are not available once the project has started.
• Any incurred costs for research, materials, or development will be deducted in the case of an exceptional refund.

How to Request a Refund?

To request a refund, you must provide the following details:

• Full Name & Contact Information
• Service Purchased
• Order/Invoice Number
• Reason for Refund Request
• Supporting Documents (if applicable)

 

Email your request or contact us by visiting our contact us page.

Processing Time for Refunds

• Refund requests will be reviewed within 5-7 business days.
• If approved, refunds will be processed within 7-14 business days through the original payment method.

Non-Refundable Services

The following services are not eligible for refunds:

• Fully completed and delivered projects.
• Third-party advertising costs (Google Ads, Facebook Ads, LinkedIn Ads, etc.).
• Custom software, IoT development, and 3D hologram projects once initiated.
• SEO, content marketing, and social media campaigns after execution.
• Any service where the client fails to provide necessary information for project completion.

Chargeback & Dispute Policy

• Clients are encouraged to contact us first at info@skyviewads.com to resolve any issues before initiating a chargeback.
• Fraudulent chargebacks will be considered a violation of our terms, and legal action may be pursued if necessary.

Changes to This Policy

Skyview Smart Solutions reserves the right to update this policy at any time. Any changes will be communicated through our official website. Continued use of our services implies acceptance of the updated terms.

Need Assistance?

For any inquiries regarding this policy, please visit our Contact Us page.